Last Updated: 16-MAY-2025
At HeatAssured, we strive to deliver high-quality heating solutions with complete customer satisfaction. If you’re not satisfied, here’s our straightforward return and refund process.
1. Returns Eligibility
✅ Acceptable Reasons for Returns:
- Faulty or defective products (e.g., boiler malfunctions, radiator leaks).
- Incorrect item delivered (wrong model/specification).
- Unopened, unused items in original packaging (within 14 days of delivery).
❌ Non-Returnable Items:
- Custom-made or bespoke heating systems.
- Products installed or used (unless defective).
- Items damaged due to improper handling or installation.
2. How to Initiate a Return
- Contact Us within 14 days of delivery:
- Email: support@heatassured.com
- Phone: [Your Contact Number]
- Provide: Order number, product details, and reason for return.
- Approval & Instructions:
- We’ll assess your request and email a Return Authorization (RMA) number.
- For faulty items, we may arrange a technician inspection.
- Ship the Product:
- Return to: [Your Warehouse Address] (provided upon approval).
- Use a tracked courier—customer covers return shipping unless the fault is ours.
3. Refunds & Replacements
🔹 Refunds:
- Processed within 7 business days after receiving the returned item.
- Issued to the original payment method (bank/PayPal processing times may apply).
🔹 Replacements:
- Free replacement for defective/wrong items (subject to stock availability).
🔹 Partial Refunds:
- If returned items show signs of use/damage, a deduction may apply.
4. Cancellations
- Cancel within 24 hours of ordering if your item hasn’t been dispatched.
- Post-dispatch cancellations follow the standard return process.
5. Faulty Products & Warranty Claims
- Warranty Coverage: Most products include a 1–10 year manufacturer’s warranty (varies by item).
- Report Defects: Email warranty@heatassured.com with:
- Proof of purchase.
- Photos/videos of the issue.
- Installation details (if applicable).
- We’ll arrange repairs, replacements, or refunds per warranty terms.
6. Exceptions
- Boiler Installations: Once installed, returns are only accepted if the product is defective (warranty applies).
- Special Order Items: Non-refundable unless faulty.