Last Updated: 16-May-2025
1. Introduction
HeatAssured Limited (“the Company,” “we,” “us”) is registered in England & Wales (Company No. [XXXX]). These Terms & Conditions govern all contracts between the Company and the customer (“you”) for the supply of products/services (e.g., boiler installations, repairs, or maintenance).
By placing an order, you agree to these terms. No variations are binding unless confirmed in writing by the Company.
2. Orders & Contracts
- All contracts are based on the specifications provided on our website or in written quotes.
- Prices include VAT unless stated otherwise.
- We reserve the right to refuse orders until an engineer verifies site suitability.
3. Delivery & Installation
3.1 Site Requirements
- You must provide:
- Safe, unobstructed access to the property.
- Parking within 25 meters (permits/costs are your responsibility).
- Photos of the installation site via our portal (if requested) by 3pm the day before installation.
- Welfare facilities (toilet, drinking water) for engineers under CDM Regulations 2015.
3.2 Delays & Changes
- We may delay installation due to unforeseen circumstances (e.g., severe weather, strikes).
- If site conditions require extra work (e.g., scaffolding, asbestos removal), we’ll provide a revised quote. You may cancel for a full refund if unwilling to proceed.
3.3 Installation Process
- Engineers will follow industry standards but cannot guarantee:
- Exact color/texture matches for materials.
- Compatibility with existing systems (e.g., showers, radiators).
- Minimal disruption to decorations/flooring (redecoration is your responsibility).
4. Cancellations & Refunds
- Right to Cancel: You may cancel within 14 days of order (email to [customer service email]). If installation occurs within 14 days at your request, cancellation rights are waived.
- Refunds: Full refunds apply if cancelled before delivery/installation. For collected goods, only our agents may transport equipment.
5. Warranties
- Boilers: Manufacturer-backed warranties apply if serviced annually by a Gas Safe engineer (service costs excluded).
- Workmanship: 1-year warranty on installations.
- Void Warranty: If payments are missed, servicing is neglected, or damage is caused by misuse.
6. Finance & Payments
- Full payment is required before installation (unless using finance).
- If using third-party finance (e.g., [Provider Name]), their terms apply separately.
- Unpaid balances may result in lien/removal of goods.
7. Liability
- We’re not liable for:
- Pre-existing system failures (e.g., pipework, radiators).
- Structural defects at your property.
- Business losses (e.g., profit interruption).
8. Complaints
Contact us at:
Email: support@heatassured.co.uk
Address: Milltown House Milltown Idustrial estate Warrenpoint Co.down
9. General
- Intellectual Property: Website content/trademarks are owned by HeatAssured.
- Privacy: Data is handled per our Privacy Policy and GDPR.
- Governing Law: English law applies.